FAQs

All of our products last at least 10-12 hours. (We've even had reviews with customers claiming they last days on clothes! However to be on safe side, we state the minimum duration they last for).

It is a product which is inspired by the stated fragrance and smells almost identical to it. 

Our products are 95% identical to the original.

We update our scent collection regularly on our website depending on customer demand. If you can't find find a scent you're looking for, don't hesitate to fill out our 'Request A Scent' form and member of our team will be in touch within 24 hours. Also be sure to follow our Instagram @dluxscents as we often run polls to determine customer preference for new scents!

All of our products are Parfums as standard, which means the fragrance is much stronger than those bought from online dupe sites.  

We are based in the United Kingdom

All of our products are super long-lasting! We do not release a fragrance until we are happy with it's aroma and the duration it lasts for.

This means we invest a lot of our time in perfecting our scents, we would have it no other way! We value the quality of our products so much so that we offer a money back guarantee, so customers can always shop with confidence at ease.

Most importantly, we pride ourselves in excellent customer service. We aim to answer and resolve queries as and when we receive them (sometimes within minutes). So if you ever do have any questions or concerns - through our amazing customer service team - we guarantee a swift response and resolution. Remember we are always only a click away!

We aim to dispatch orders within one working day. Orders placed before 8 AM Monday to Saturday will be dispatched on the same working day. Orders placed on a Saturday (after 8 AM) or Sunday will be dispatched on the following Monday (excluding bank holidays).

You will receive your parcel within 2-3 working days (excluding bank holidays). For Highlands and Islands this could be 1 day longer.

We only use Vegan Friendly Fragrance Oils, and of course they are cruelty free! We wouldn't have it any other way.

We are open Monday - Saturday 8am - 8pm and Sunday 10am – 4pm, and will answer any questions within this time frame.

Unfortunately not, all of our shipping is automatic, so we cannot edit or cancel an order once it is placed. Our warehouse teams work around the clock to ensure your order is packed and shipped on time.